Refund, Return & Exchange Policy

Effective Date: July 2, 2026

At BLACKBOX Marketplace, we are committed to ensuring that every order reaches you in excellent condition. Please read our policy carefully before placing an order, as every purchase made on https://blackboxshop.in is subject to the terms below.

Returns

We maintain a strict no-return policy.

Once an order has been delivered, it cannot be returned for reasons including, but not limited to:

  • Change of mind

  • Ordering the wrong size

  • Personal preference

  • No longer wanting the product

  • Minor variations in appearance that do not affect the product’s intended use

We encourage customers to carefully review product descriptions, size information, and images before placing an order.

Exchanges

We only offer exchanges in the following situations:

  • You received the wrong product.

  • The product arrived damaged during transit.

  • The product has a genuine manufacturing defect.

If your request meets one of the above conditions, we will review the case and, if approved, arrange an exchange for the same product or a suitable replacement.

Store Credit

If an exchange is not possible due to stock availability or other circumstances, BLACKBOX Marketplace may, at its sole discretion, provide store credit equal to the value of the eligible product.

Store credit:

  • Can be used toward future purchases on our website.

  • Is non-transferable.

  • Cannot be exchanged for cash.

Reporting an Issue

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.

To help us investigate your claim, please provide:

  • Your order number.

  • Clear photographs of the product.

  • Clear photographs of the shipping package and label.

  • An unboxing video recorded from the moment the sealed package is opened until the product is fully visible. This helps us verify claims efficiently.

Failure to provide sufficient evidence may result in your request being declined.

Conditions for Approval

Exchange or store credit requests may be declined if:

  • The issue is reported after the specified reporting period.

  • The product shows signs of use, damage caused after delivery, or improper handling.

  • The product has been altered or modified.

  • Required evidence is not provided.

  • The claim does not fall under the eligible reasons listed in this policy.

Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Refunds

As BLACKBOX Marketplace follows a no-return policy, refunds are generally not available after successful delivery.

Refunds may only be issued in limited circumstances, including:

  • Your order is cancelled by BLACKBOX Marketplace before dispatch.

  • Your order cannot be fulfilled due to product unavailability.

  • A refund is otherwise required under applicable law.

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider or bank.

Contact Us

For any questions regarding this policy or to report an issue with your order, please contact us:

BLACKBOX Marketplace

Website: https://blackboxshop.in

Email: blackboxshopindia@gmail.com

Phone: +91 7972191596

Location: Pune, Maharashtra, India