Privacy Policy

Effective Date: July 2, 2026

Welcome to BLACKBOX Marketplace (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://blackboxshop.in, create an account, or make a purchase.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login credentials (when you create an account)

Order Information

  • Products ordered

  • Order history

  • Payment method

  • Transaction details

Technical Information

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referring website (if applicable)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products to your chosen address

  • Create and manage customer accounts

  • Provide customer support

  • Respond to your inquiries

  • Process returns, cancellations, and refunds

  • Improve our website and shopping experience

  • Prevent fraud and unauthorized activities

  • Comply with applicable legal obligations

3. Payment Information

We offer secure payment options through trusted third-party payment providers.

Accepted payment methods include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Cash on Delivery (where available)

BLACKBOX Marketplace does not store your complete debit or credit card information. All online payment transactions are securely processed by authorized payment service providers.

4. Shipping Information

To deliver your orders, we may share your name, phone number, and delivery address with our logistics partners, including:

  • Shiprocket

  • Blue Dart

  • Delhivery

  • Tirupati Courier

  • Other trusted local courier partners, where required

Your information is shared only for the purpose of processing, shipping, and delivering your order.

5. Customer Accounts

Customers may create an account on BLACKBOX Marketplace to:

  • Track orders

  • Save shipping addresses

  • View order history

  • Enjoy a faster checkout experience

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6. Cookies

Our website uses cookies and similar technologies to:

  • Keep you logged into your account

  • Remember items in your shopping cart

  • Improve website performance

  • Maintain website security

  • Enhance your browsing experience

You may disable cookies through your browser settings; however, doing so may affect certain website features.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

While we strive to use commercially reasonable security practices, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Maintain customer accounts

  • Meet legal, tax, accounting, and regulatory obligations

  • Resolve disputes

  • Enforce our policies and agreements

9. Children’s Privacy

BLACKBOX Marketplace may be used by individuals under the age of 18 with the involvement and supervision of a parent or legal guardian.

If you believe that personal information has been submitted by a minor without appropriate supervision, please contact us so we can review and, where appropriate, remove such information.

10. Third-Party Services

To operate our business efficiently, we may use trusted third-party service providers, including:

  • Payment service providers

  • Shipping and logistics partners

  • Website hosting providers

  • WhatsApp for customer support

These service providers receive only the information necessary to perform their services on our behalf.

11. Your Rights

Subject to applicable laws, you may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Update your account details

  • Request deletion of your personal information where legally permitted

To exercise these rights, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.

Any updates will be posted on this page along with the revised Effective Date. Continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

BLACKBOX Marketplace

Website: https://blackboxshop.in

Email: blackboxshopindia@gmail.com

Phone: +91 7972191596

Location: Pune, Maharashtra, India